Hi Keith, thank you for reaching out. I have 2 Sricam IP outdoor dome cameras in different properties. We have a post covering all the things you need to know about the security camera linked to a phone, including how to make it work, features to consider, specialists’ recommendations, and hot Q&As. We are also partnered with other camera manufacturers who may have their own App but require our account management and cloud services.
Hope this helps. Enter account email address or phone number, A page requesting that you to enter a reset code will appear, and. Below are the ones that cause your P2P IP camera not connecting to your phone remotely, or your seeing ”OFFLINE” status when you try to connect it. my newest issue is that the 2 oldest cams are failing to connect to the internet. please trouble shoot with me. Hi Linda, please check if your SD card is compatible with your security camera. To upgrade your camera to the latest firmware version, you may check the IP camera company website or consult the support team of the camera seller directly. Notification events (sound or motion) that fall within the 7 day period will be linked to corresponding video for the event within the App. If not, please let us know.
It seems useless and I wish I'd bought USA, UK, German or Japanese.....never have such issues with products from those origins.
I spent 3 hours on the phone with Tech support and they couldn't resolve the issue. Danale provides cloud service and video storage for Wi-Fi and Security cameras on a month-to-month subscription basis per device. Cameras subscribed to cloud service will continuously record video to the cloud for 7 days. Thanks in advance! Physically resetting your device will depend on the product you are using.
Go to "Google Play" or "App Store" on your mobile phone, search for "Daniel", and then download and install it on your phone.
Cloud Service does not automatically end, you must submit an online ticket at the bottom of this page or call us to cancel service.
Hello, I recently bought a Reolink Argus 2 wirefree camera (this is my 3rd Reolink camera; I also have the 423s and 511s PoE cameras on the same network which are working fine). Click on the video stream of the IP camera you want to use. Hi, Gabriele, please check if your husband's phone has strong and stable network signals. i have had several issues since getting these units and while most issues have resolved in time, the delay in customer support and issue resolution would be a deal breaker if i were to order again. Either scan the QR code or enter the username of the person you would like to share the video with. You may relocate the camera and move it closer to the router. I tried using EyeCloud as recommended in the instructions booklet then tried p2pip.com ??
Only after cloud service is purchased do we record video to accompany the alert. To work it out, you need the IP camera software on computer or on your mobile phone. Just wont connect unless my phone is connected to wifi. You MUST cancel your cloud subscription if you no longer use the App or no longer have the camera, otherwise cloud service will continue and you will be charged. Hi Yolanda. Has anyone resolved the issue, I'm having the same problem. REOLINK support is non existent.
1). cant Register my email, sricam app error ”Operation Failed 30401002″, Hello there, please make sure that you have enabled third-party mail client in the mailbox settings before registering the email. Hi Maida, it is best to contact the support team of your security camera brand asap. Hi there, not sure what security camera brand you are using. Hi, i try to connect through LAN internet but nothing happened. Dual-Band Wireless Security Camera with Audio. The camera works great when it is plugged into the modem via an Ethernet cable. Hope this helps. By clicking "Search in LAN", you can find the camera which is under the same router with your phone. Make sure sound and/or motion detection is not set to “close” (off).
Will not open. The other one i can't even see it's wifi signal. now the NVR box makes a beep and when we go into the screen. Hi Amy, we are sorry for your experience with your alarm camera and that could be the issues with the charging and battery. They have worked perfectly for 2 months. 3). I have the wireless ip camera model 826. Hello Kathy, you may reset the camera and reconfigure the WiFi settings. Hope this would help.
Copyrights © 2019 Danale Inc | All rights reserved. That's phone/32-Chanel-cable&internet which I upgraded bc I was told that 300 megs internet would be better for our payment at the gas pumps. If you still cannot get it working after trying all the solutions, I suggest you contact the support team of your camera company and they should help solve your problems. Hi, Sanjoy, if your security camera has a power indicator light, you should make sure that is on. no bird song. Please help! but had the same problem with both ie ”id invalid” but the ID password appeared automatically when scanning the camera code with my phone. For more troubleshooting tips, you may read this expert post about the possible reasons and fixes of security camera video loss, /video-loss-on-security-camera/.
won't reconnect to WIFI unless i first connect an ethernet cable to First, check the WiFi you are connected to. Hi Keith, you may check the record settings of your camera and see if you have enabled audio recording.
It is connected to wifi and I can see everything from my phone. Using the live video viewing feature on your ip camera is completely free! the cams in question have been installed since June 8. not a long lifespan for a $129 camera.
I can't log into the app. And you may try restarting the camera to see if it works. Have a compatible IP/WIFI/NVR camera(s) connected to your account, and; Subscribe to cloud service for one or more of your cameras. Here is a detailed tutorial for your reference, https://support.reolink.com/hc/en-us/articles/360007012033-.
5MP/4MP Super HD, Outdoor/Indoor Protection, Dual-Band WiFi 2.4 GHz and 5 GHz, Audio Recording, and SD Card Storage. 2) take a screenshot of the initializing screen and upload to the request as an attachment.
Hi, Nakita, please make sure that your IP camera receives sufficient power supply and stable WiFi signal as well. If the security camera still doesn't work, please contact our support team here https://support.reolink.com/hc/en-us/ and they'll get back to you soon. Before I could watch from home, watch from LTE data on my phone, watch from anywhere. Check out these Special Deals before you leave: Right now, you can get EXCLUSIVE & BIG discounts on a wide range of Reolink security cameras & systems, wire-free & plugged-in, indoors & outdoors. The camera just won't connect to the internet while the lights re blinking, whether thru WiFi or cable.
We develop and support our own Danale App. Is there something I can do to keep it on?
I have a connect problem with my camera can you help?
When we lose power, I'm constantly having to switch 5G off on my router in order to reconnect the 410W because things are so marginal, but when I turn my router 5G back on, the 410W reverts to that.
Hi Melanie, you may check out the email settings in the app offered by the security camera company.
Connect the wireless IP camera to the router via an Ethernet cable. Try Reolink Argus 2, if you prefer a wire free WiFi security camera with good connections. Next, try to add the camera to the software again and see if it works. If you need any more help to troubleshoot the issues, you may contact our support team here https://support.reolink.com/hc/en-us/ and they'll get back to you soon. It used to work so I'm sure the card is compatible because it used to work when I first bought it. Hope this helps. Hope this would help. Since I switch internet carrier from Cox to Att fiber...the WiFi cannot connect to internet.
It is connected to my wifi at house and I can access the camera no problem. Hope this helps. You may examine the recording settings to make sure that you have enabled motion-triggered recording.
Click the settings button in the upper right hand corner. then I turned off wifi and only use cellular data. Aftter power fail 2 cameras keep working with wi fi, the 3rd camera switches to cable internet connection. All Rights Reserved. If this doesn't help, it is best to contact the support team of your security camera brand and ask them for further assistance. #4. Video recordings of motion and sound notifications
Hope this helps. You can also update the latest firmware version of your camera if it is available. Live Stream 24/7 one to four cameras on one screen, Push Notifications of Motion and Sound Alerts, Saving Video Clips to your phone or to an Optional SD Card*, Subscription for 1 camera/device per account. Click on the three lines at the top left of the screen, Click on picture above your username, and. Then trying to start again. The SSID is not the same as the one of your router. Any help is much appreciated! Do you have any idea how to solve this problem? Add the camera to the Client software. Sometimes you get many passwords and you may mix them up.
Check the manufacturer or the IP camera company website to see if there is new firmware released. I've had the same wifi router for 2 years and nothing has been changed in any of the settings ever. You never configure the wireless settings of your newly bought security camera.
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